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Five Keys to Service Excellence
Are you proactively engaging your clients or simply reacting to their needs? Are your employees empowered to effectively respond to customer complaints or requests? Let Jamie Cooperstein ’03, CEO of J. Cooperstein Hospitality Consulting, share what she has learned in her 10+ years as a concierge. Jamie’s five keys to service excellence will have your company thriving, not just surviving. In this webinar, you will learn how to apply these core concepts of service excellence to your unique business.

Oct 19, 2021 12:30 PM in Eastern Time (US and Canada)

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